TERMS & CONDITIONS

INFORMATION

  • All patients are required to provide contact details; including full name, credit/debit card details, telephone and email in order to secure an appointment.

  • All patients are required to create an account with Glowday prior to attending their appointment.

  • All patients will complete a medical history form at their first appointment or before-hand using their Glowday account. This is necessary to inform the consultation and treatment planning process.

  • All information will be treated as confidential and protected in accordance with Data Protection legislation.

  • Patient information will not be shared with third parties without written permission and you will not receive unsolicited information from us.

  • You may choose to remove yourself from our mailing list at any time, by unsubscribing.

APPOINTMENTS

  • Treatment consultations with Dr Ed Robinson are £50. This fee will be excluded from your total bill if you decide to go ahead with a treatment or purchase, or be deducted from your total bill should you come back for products at a later date.

  • Your appointment must be confirmed on Glowday to proceed. Failure to confirm within 72 hours of the appointment time will result in your appointment being cancelled.

  • Please provide as much notice as possible, if you need to cancel or reschedule your appointment, so that we may make best use of our appointment diary.

  • If an appointment is cancelled within 48 hours of the date, you will be subject to a charge of £50. A fee of £50 will be incurred for a cancelled consultation.

  • If you do not attend a booked appointment, and fail to advise us in advance regardless of reason, a charge equal to £50 of the treatment cost will be made.

  • Please do NOT attend the clinic for an appointment if you are unwell. If you are unsure, please call and discuss. Many treatments are contraindicated if you are unwell; this includes colds, cold sores or local skin infections.

  • Routine review appointments are offered after treatment with Botulinum Toxin as a courtesy. If you are unable to attend the review appointment at 2-4 weeks, no additional treatment or dose adjustment is provided once the review period of 2-4 weeks has passed.

  • Dr Ed Robinson reserves the right to refuse treatment if at time of consultation, patient is thought to be unsuitable, or it is not in their best interests to proceed.

CHILDREN

  • Dr Ed Robinson does not treat children or young adults under the age of 18.

  • Please do not bring children to the clinic unless they are old enough to be left unsupervised. Children will not be allowed to accompany you into the treatment rooms.

PAYMENT

  • You will be advised of the full costs of any treatment plan proposed and agreed, including that of any maintenance treatment, before any treatment is undertaken.

  • Payment is taken, in full at the time of treatment.

  • The clinic accepts cash, or major debit and credit cards in addition to Clearpay - allowing the cost of treatment to be spread over 6 weeks.

  • Skincare products can either be purchased in clinic or via GetHarley.

REFUNDS

Fees charged for treatment are for the delivery of a treatment and the accompanying service, which is inclusive of;

  • Consultation and assessment

  • Provision of information and advice

  • Safe treatment with evidence based products

  • Follow up appointments and aftercare advice and support as appropriate

Whilst we undertake to provide excellent service; factual, honest and ethical advice, safe, expert treatment in experienced hands and only the best products, we cannot guarantee your results and cannot offer refunds if the results achieved fail to meet your expectations.

FEEDBACK

  • Any feedback is much appreciated, both positive and negative. Feedback is used to review and improve quality of service. You may submit feedback verbally, via email, via Glowday, trustpilot or Google reviews.

COMPLAINTS

  • If you have a complaint please inform us as soon as possible. An appointment will be made for you to be seen. A copy of our Complaints Policy is available on request.

  • If you are not satisfied with the resolution of your complaint, Dr Ed Robinson Aesthetics is a member of the Cosmetic Redress Scheme, a third party mediator for complaints, with which you are free to contact to mediate on your behalf.